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See What Our Privacy Policy Covers

Every deposit you make leaves a record, and our privacy policy spells out exactly what we keep — from the bKash or Nagad transaction reference to the device you log in from.

Account dataWallet referencesCookie controlsAccess requests
558h77 See What Our Privacy Policy Covers
DATA HANDLING PRACTICE

Check How We Guard Your Data

Handling data well is a boring, repeatable process, and we run it that way. Account access sits behind your password plus a one-time code, so a leaked password alone does not open your wallet. We log every deposit reference and every withdrawal check, and only the staff who settle those cases can read the log. Retention follows the rules that apply where you live, and you can ask us to correct a wrong detail at any point.

One-time code at login Every login asks for a code sent to your registered number, so a password alone never opens your account wallet. Change that number only through the verification path inside your account.
Cookies you can clear Cookies hold your session and language preference. Clear them in your browser and you are simply asked to log in again — nothing in your balance or history is touched.
Retention by local law We keep transaction and account records for the period the law where you live requires. Availability depends on your local law and eligible regions, so the period can differ between accounts.
Correction requests Spotted a wrong spelling or an old phone number? Ask support to correct it. We verify the request against your account, update the record, then confirm the change back to you.
PRIVACY CONTACT DESK

Send Us Your Privacy Question

Privacy questions do not wait for a convenient moment, so we keep one route open and simple. Message the desk from the chat panel inside your account and the request lands with a person who can already see your record — no ticket number to hunt for later. A player in Dhaka gets the same desk as anyone else in Bangladesh. Quote the wallet you used and the date, and the check moves faster. Write from a different number than the one on the account and expect a verification step first.

In-account chat Log in, open the chat panel on your dashboard and type your question. The agent sees your account record already, so you skip the explaining and get an answer about your own data.
Privacy desk email Write to the privacy desk from the email or phone number saved on your account. Requests from a different address face a verification step first, because it keeps someone else from asking about you.
Wallet reference check Keep the reference number from your bKash, Nagad or Rocket transfer handy. With that number we find the exact record you mean in one search instead of three.

Browse the Questions We Get Most

These are the privacy questions that land in our chat panel most often, answered the way we would answer them there — no legal padding, no circular wording. If yours is missing, the desk is one message away and the agent can pull your actual record instead of guessing. Start with the wallet-reference answer if your question is about a deposit that has not appeared in your balance.

Your name, phone number and the transaction reference your wallet returns, plus the amount and the time it cleared. We do not collect your wallet PIN, and no agent will ever ask you for it.

Yes. Message the privacy desk from the phone or email saved on your account and ask for a copy of your record. We verify the request first, then send it through the same channel.

Only with the payment partners that clear your bKash, Nagad, Rocket or Upay transfer, our own account staff, and a bank or regulator when a lawful written request reaches us. We do not sell data.

Use your browser settings to block or clear cookies. Login state and language choice reset when you do, and you log in again. Nothing in your account wallet changes either way.

The account closes, but some records stay with us for the period local law requires for financial trails. Ask support which period applies to your record and how much of it is held.

Use the chat panel right away and ask for a security hold, then change your password and confirm your registered phone number. We check the login records and walk you through the next step.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.